Your privacy matters
We're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. Here's everything you need to know.
We'll notify you of any significant changes to this policy
Privacy at a glance
Here are the key principles that guide how we handle your information at Lumro.
Your data is yours
We never sell your personal information or use your business data to train external AI models.
Minimal data collection
We only collect information necessary to provide and improve our services.
Transparent practices
Clear explanations of what we collect, why we collect it, and how we use it.
Your rights respected
Easy access, correction, and deletion of your personal information whenever you want.
Privacy Policy Sections
Information We Collect
Account Information
When you create a Lumro account, we collect your name, email address, and company information. This helps us provide personalized service and communicate with you about your account.
Usage Data
We collect information about how you use Lumro, including features accessed, messages sent through your AI agents, and performance metrics. This helps us improve our service and provide better support.
Technical Information
We automatically collect technical information such as IP addresses, browser type, device information, and log data. This helps us maintain security and optimize performance.
Customer Data
When you use Lumro to interact with your customers, we process customer conversation data to provide AI agent services. This data belongs to you and is processed according to your instructions.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve Lumro's AI agent services, including processing customer interactions and generating responses.
Communication
We use your contact information to send you important updates about your account, service changes, and respond to your support requests.
Analytics and Improvement
We analyze usage patterns to improve our service, develop new features, and ensure optimal performance of your AI agents.
Security and Compliance
We use your information to maintain the security of our platform, prevent fraud, and comply with legal obligations.
Data Sharing and Disclosure
No Sale of Personal Data
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
We may share information with trusted service providers who help us operate our platform, such as cloud hosting, payment processing, and customer support tools. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, such as responding to valid legal requests, protecting our rights, or ensuring user safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
Data Security
Encryption
All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3. We use industry-standard security measures to protect your information.
Access Controls
We implement strict access controls, ensuring only authorized personnel can access your data on a need-to-know basis for legitimate business purposes.
Regular Audits
We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.
Incident Response
We have comprehensive incident response procedures in place. In the unlikely event of a security breach, we will notify affected users promptly and take immediate action to secure your data.
Your Privacy Rights
Access and Portability
You have the right to access your personal information and receive a copy in a portable format. Contact us to request your data export.
Correction and Updates
You can update your account information at any time through your Lumro dashboard or by contacting our support team.
Deletion
You have the right to request deletion of your personal information. We will delete your data within 30 days of your request, subject to legal retention requirements.
Opt-Out
You can opt out of non-essential communications at any time by updating your preferences in your account settings or clicking unsubscribe in our emails.
Cookies and Tracking
Essential Cookies
We use essential cookies to provide core functionality, such as maintaining your login session and remembering your preferences.
Analytics Cookies
We use analytics cookies to understand how users interact with our platform and identify areas for improvement. You can opt out of analytics tracking in your browser settings.
Third-Party Cookies
Some third-party services we use may set their own cookies. We carefully vet these services and ensure they meet our privacy standards.
Cookie Management
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of our platform.
International Data Transfers
Global Operations
As a global platform, we may transfer your data to countries outside your residence for processing and storage, always with appropriate safeguards in place.
Adequacy Decisions
When possible, we transfer data to countries with adequacy decisions from relevant privacy authorities, ensuring equivalent privacy protection.
Standard Contractual Clauses
For transfers to countries without adequacy decisions, we use Standard Contractual Clauses approved by privacy authorities to ensure your data remains protected.
Data Residency Options
Enterprise customers can request specific data residency options to meet their compliance requirements. Contact our sales team for more information.
Children's Privacy
Age Restrictions
Lumro is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Parental Notice
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Teen Privacy
For users between 13 and 18, we encourage parental involvement in their use of our platform and provide additional privacy protections where required by law.
Questions about your privacy?
We're here to help. Contact us with any privacy-related questions or concerns.
Privacy Questions
Have questions about how we handle your data? Our privacy team is here to help.
privacy@lumro.coData Rights Requests
Want to access, correct, or delete your data? Submit a data rights request.
Submit Request