Clear terms for everyone
Our Terms of Service outline the rules and guidelines for using Lumro. We've written them in plain language to make them as clear as possible.
By using Lumro, you agree to these terms and conditions
Terms at a glance
Here are the key principles that guide our Terms of Service and your use of Lumro.
Fair and transparent
Our terms are designed to be fair to both you and us, with clear explanations of rights and responsibilities.
Your content ownership
You own your data and content. We only use it to provide our services as you direct.
Service availability
We strive for 99.9% uptime and will communicate any planned maintenance in advance.
Clear billing practices
Transparent pricing with no hidden fees. Cancel anytime with clear refund policies.
Terms of Service Sections
Acceptance of Terms
Agreement to Terms
By accessing or using Lumro's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Age Requirements
You must be at least 18 years old to use Lumro for business purposes. If you are between 13-17 years old, you may use our services only with parental consent and supervision.
Business Use
Lumro is designed for business use. By creating an account, you represent that you are acting on behalf of a business entity or as a sole proprietor providing services to customers.
Updates to Terms
We may update these terms from time to time. We will notify you of significant changes via email and by posting the updated terms on our website. Continued use of our services constitutes acceptance of the updated terms.
Description of Services
AI Agent Platform
Lumro provides a platform for creating, training, and deploying AI agents that can interact with your customers across various channels including web chat, WhatsApp, and other messaging platforms.
Service Features
Our services include AI agent creation tools, training capabilities, integration options, analytics, customer conversation management, and various deployment options as described in your chosen plan.
Service Modifications
We reserve the right to modify, suspend, or discontinue any part of our services at any time. We will provide reasonable notice for significant changes that may affect your use of the platform.
Beta Features
We may offer beta or experimental features. These are provided "as is" and may be subject to additional terms. We may discontinue beta features at any time without notice.
User Accounts and Registration
Account Creation
To use Lumro, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
Account Security
You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.
Account Termination
You may terminate your account at any time. We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or for other legitimate business reasons.
Data Export
Upon account termination, you may request an export of your data within 30 days. After this period, we may delete your data in accordance with our data retention policies.
Acceptable Use Policy
Permitted Uses
You may use Lumro for legitimate business purposes including customer support, sales assistance, lead generation, and other customer engagement activities that comply with applicable laws.
Prohibited Activities
You may not use Lumro for illegal activities, spam, harassment, impersonation, spreading misinformation, violating third-party rights, or any activity that could harm our platform or other users.
Content Guidelines
All content created through Lumro must comply with our content guidelines. This includes avoiding hate speech, adult content, violence, illegal activities, and respecting intellectual property rights.
Compliance Requirements
You are responsible for ensuring your use of Lumro complies with all applicable laws and regulations in your jurisdiction, including data protection, consumer protection, and industry-specific regulations.
Intellectual Property Rights
Your Content
You retain ownership of all content you create, upload, or generate using Lumro. You grant us a limited license to use this content solely to provide our services to you.
Lumro's IP
Lumro and its underlying technology, including software, algorithms, and documentation, are owned by us and protected by intellectual property laws. You may not copy, modify, or reverse engineer our platform.
Third-Party Content
Our platform may include third-party content or integrations. You are responsible for complying with any applicable third-party terms and licenses.
AI-Generated Content
Content generated by AI agents belongs to you, but you are responsible for ensuring it complies with applicable laws and does not infringe on third-party rights.
Billing and Payments
Subscription Plans
Lumro offers various subscription plans with different features and usage limits. You can view current pricing on our website and upgrade or downgrade your plan at any time.
Payment Terms
Subscription fees are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for all applicable fees. All fees are non-refundable except as specifically stated.
Usage-Based Billing
Some features may be subject to usage-based billing. You will be notified of usage-based charges and can set spending limits in your account settings.
Late Payments
If payment is not received by the due date, we may suspend your account until payment is made. We may charge late fees for overdue accounts as permitted by law.
Privacy and Data Protection
Privacy Policy
Our Privacy Policy, which is incorporated into these terms by reference, describes how we collect, use, and protect your personal information.
Customer Data
You retain ownership of all customer data processed through Lumro. We act as a data processor and will only process this data according to your instructions and applicable privacy laws.
Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments.
Data Portability
You can export your data at any time through your account dashboard or by contacting our support team. We will provide data in commonly used formats.
Warranties and Liability
Service Warranty
We warrant that our services will perform substantially as described in our documentation. If services fail to meet this warranty, your sole remedy is for us to use reasonable efforts to correct the issue.
Disclaimer
Except as expressly stated, our services are provided "as is" without warranties of any kind. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
Our total liability for any claims related to these terms or our services will not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
AI Limitations
AI-generated responses may not always be accurate or appropriate. You are responsible for reviewing and approving AI agent responses before they are sent to customers.
Termination and Suspension
Termination by You
You may terminate your account at any time by canceling your subscription through your account settings or by contacting our support team.
Termination by Us
We may terminate or suspend your account immediately if you breach these terms, fail to pay fees, or engage in activities that could harm our platform or other users.
Effect of Termination
Upon termination, your right to use our services ceases immediately. We will provide you with access to export your data for 30 days after termination.
Survival
Provisions regarding intellectual property, limitation of liability, indemnification, and dispute resolution will survive termination of these terms.
Questions about our terms?
We're here to help clarify any questions about our Terms of Service.
Legal Questions
Have questions about our terms, your rights, or compliance requirements?
legal@lumro.co